From the MyCityofSantaCruz home page, click on the Register button and follow the on-screen instructions.

On the MyCityofSantaCruz home page, select the Forgot Username or Forgot Password option and follow the steps to reset your password or recover your username.

Currently the MyCityofSantaCruz service allows for payment by Credit or Debit Card . Additional payment channels will be added from time to time.

MyCityofSantaCruz will have all accounts from your registration date and retain a minimum of two years history of both accounts and payments made via the service.

Your personal and business information is protected by using the highest forms of browser security available today.

The site is secured by Entrust, which ensures the security certificates generated by the site are valid and secure. Every time a user connects to the MyCityofSantaCruz website, an encrypted, secure connection is made between your browser and MyCityofSantaCruz, ensuring that your experience is safe and secure.When accessing the MyCityofSantaCruz site, look for the "s" in https:// at the beginning of the web address and (on most browsers) the golden lock symbol padlock will appear in the address bar.For more information on privacy and security, please refer to our terms and conditions

If you own a business, you can either register your business as a user under your profile or, if the business has already registered, access your business account and conduct all of the regular functions on your business behalf (as per your own agreements and privacy policies with your business).

Once you are registered and authenticated as a business on the service, you can register your clients. The request for registration will be validated and once the accuracy of information submitted is confirmed, you will be notified via email and thereafter the service will be activated for your client.

For security and validation reasons the site does not cater for bulk account uploads.

Log into the MyCityofSantaCruz. Select the Account Manager option under Accounts in the main menu. Select the Add Account button. Input the details of the account and select the Add Account button. For security purposes the account will not be added without the required information. The account will now be listed on your Account Manager page.

Once you have registered a new account with MyCityofSantaCruz, your account may take up to 48 hours before it reflects on the MyCityofSantaCruz site and is available to be added to your profile.

Once you have added your municipal bill to your profile, log into MyCityofSantaCruz. Select the Account Manager option under Accounts in the main menu. A list of your associated municipal accounts will be displayed. Select the account you wish to pay and click on the 'Pay selected Accounts' option. Input the amount you wish to pay, select your preferred payment type and click on the 'Continue' button.

Log into the MyCityofSantaCruz. Select the Account Manager option under Accounts in the main menu. Select the Delete Account button. Enter the municipal account number of the bill you wish to remove and select the Delete button.

Log into MyCityofSantaCruz. Select the Account Manager option under Accounts in the main menu. Select the account you wish to share with the new user and then click on the Invite User button. Fill in the new users details and determine whether you want them to be able to view or pay the bill. Select Send Invite.
MyCityofSantaCruz will send the user an invitation to view/pay the account. Their details will be verified first and, if necessary, they will be asked to register on the site. Once they have accepted the invitation, the new user will be able to view/pay the account.

Log into MyCityofSantaCruz site and select the Manage Profile menu. Navigate to the User Rights page. Scroll down to the account with the associated user and select the No Access Access Rights option for that user. If you wish for the user to only be able to view the account, select the Read Only option.

Log into MyCityofSantaCruz and select Communication Preferences under the Manage Profile menu. Next to the relevant account number, select the get statement via email option.

Certain browsers have a built in PDF reader and as such do not conform to the required Adobe 11 standard. For details on how to configure your specific browser to use Adobe instead of the default PDF viewer,click here

If you are currently unable to view your statements, and have installed Adobe DC, please uninstall this version and install version 11. There are currently known issues on the Adobe DC version.

This Cookie Policy explains how cookies and similar technologies (collectively, "Cookie(s)") are used when you visit our Site. A "Site" includes our websites, emails, and other applications owned and operated by myCityofSantaCruz.com (the "Company", "our", or "us") as well as any other services that display this Cookie Policy. This policy explains what these technologies are and why they are used, as well as your right to control their use. We may change this Cookie Policy at any time. Please take a look at the "LAST REVISED" date at the top of this page to see when this Cookie Policy was last revised. Any change in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site. If you have any question, please contact us by email at privacy@mycityofsantacruz.com

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